The ICRA Registered Firm agrees to:

  1. Have an ICRA certified technician present on every project. The certified technician(s) collectively must be certified in all available ICRA designations that are being performed.
  2. Have certified technicians that are knowledgeable about industry standards that apply to the project and adhere to them as they are performing their tasks. Newly Registered Firms will be given to the end of the following year to comply with this requirement.
  3. Only market their services as an ICRA Registered Firm in those service categories that the Firm has certified technicians providing the service. Nothing in this provision is intended to prevent the Firm from advertising other services as long as the advertisement does not state or imply that they are certified in those trades.
  4. Operate their business with honesty and integrity.
  5. Conduct business in a professional manner and show respect for their customer.
  6. Respond promptly and courteously to customer complaints.
  7. Obey all applicable laws and regulations governing the operation of their business.
  8. Use fair hiring practices and to use their best effort to screen employees and subcontractors to ensure the safety of the customer’s property.
  9. Maintain the appropriate insurance coverage for the operation of their business and the protection of customer property.
  10. Agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusion and recommendations of the arbitration.
  11. Use the ICRA name, logo, certification marks, and trademarks only in the manner authorized and approved by the ICRA.